Proactive Monitoring
24/7 monitoring for servers, workstations, and network devices to prevent downtime.
Managed IT for Small Business
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
Business Backups
Automated backups with fast recovery to minimize data loss.
Helpdesk Support
Remote-first support with on-site follow-up when required.
Security & Patch Management
Endpoint protections and timely updates to keep systems secure.
category: “business”
Managed IT plans designed specifically for Phoenix Metro small businesses. We bundle monitoring, helpdesk, backups, and security into an affordable monthly plan so you can focus on running your business.
How it works
01
Free Consultation
We meet to review your current environment, pain points, and growth goals to recommend a tailored plan.
02
Onboarding
We deploy lightweight monitoring agents, configure secure backups, and document your network.
03
Ongoing Management
Relax. We handle proactive alerts, monthly maintenance, and provide fast support whenever you need it.
SLA & Response Times
We take support seriously. Our Service Level Agreement guarantees:
- Critical (System Down) Phone triage within 30 minutes, on-site same-day availability.
- High Priority (User Down) Response within 4 business hours.
- Normal Request Next-business-day scheduling; remote fixes often same-day.
Why Choose Managed IT?
Small businesses are often one bad click away from a data breach ransomware attack. We provide enterprise-grade protection on a small business budget.
Cybersecurity First
We don’t just fix computers; we secure them. Every plan includes:
- Next-Gen Antivirus AI-driven protection that catches threats traditional antivirus misses.
- Ransomware Rollback If a machine gets infected, we can roll it back to a safe state in minutes.
- DNS Filtering Blocks malicious websites before they load, preventing infections at the source.
Vendor Management
Stop playing phone tag with your internet provider or software vendors. We act as your technical liaison for:
- ISP outages and modem issues
- VoIP phone systems
- Line-of-business software (QuickBooks, Sage)
- Printer leasing companies
Cloud Solutions
We help you modernize your workflow with secure cloud tools:
- Microsoft 365 & Google Workspace migration
- Secure file sharing (SharePoint / OneDrive)
- Remote access solutions for hybrid work
Security & Compliance
We apply industry best-practices: endpoint protection, regular patching, encrypted backups, and least-privilege access. We can assist with basic PCI readiness for small retailers and provide documentation for auditors.
5x
Faster tech issue resolution
"We been using R5i for various services and their tech support is first class, professional, and they solve the issue quickly."
Torque & Tune: Performance Auto Repair
Phoenix, AZ
2x
Customer productivity boost
"Amazing service! They resolved my Wi-Fi issues within an hour, and I haven’t had a problem since."
David S.
Scottsdale, AZ
"Their managed IT service has been a game-changer for our practice. No more worrying about backups or security updates."
Phoenix Family Dental
Phoenix, AZ
Verified Review
R5I Support Client
"Professional business email made a huge difference in how clients perceive us. Should have done this years ago."
Valley Realty Group
Peoria, AZ
Verified Review
R5I Support Client
Pricing
Service Pricing
Transparent, competitive rates with no hidden fees—choose the plan that fits your needs
Pricing table for managed-it
Starter Plan
$ 199
Monthly
Monitoring for up to 5 devices, basic backups, remote helpdesk (business hours).
Standard Plan
$ 399
Monthly
Monitoring for up to 15 devices, nightly backups, prioritized helpdesk, monthly patching.
Premium Plan
$ 699
Monthly
Unlimited devices, 24/7 monitoring and alerts, daily backups, dedicated account manager.
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
What is managed IT support?
Proactive IT care for your business
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Managed IT means we proactively monitor, maintain, and support your technology infrastructure for a fixed monthly fee. Instead of calling us only when something breaks, we prevent problems before they happen and provide ongoing support for your team.
How much does managed IT cost?
Predictable monthly pricing
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Our managed IT plans start at $99/month per user for basic support and monitoring. Most small businesses (5-15 employees) pay between $500-$1,500/month depending on their needs. We provide custom quotes based on your specific environment.
What's included in a managed IT plan?
Comprehensive IT coverage
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Our plans include 24/7 monitoring, helpdesk support, automated backups, security patching, antivirus management, and regular system maintenance. Premium plans add on-site support, strategic IT planning, and priority response times.
How fast do you respond to issues?
Guaranteed response times
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Critical issues (system down, security breach) get immediate response. Standard issues are addressed within 2-4 hours during business hours. We provide 24/7 emergency support for critical infrastructure problems.
Do we need to replace our current equipment?
We work with what you have
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No. We work with your existing hardware and software. During onboarding, we assess your current setup and recommend upgrades only when necessary for security or reliability. We support Windows, Mac, and most common business applications.
What happens during onboarding?
Smooth transition process
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We start with a comprehensive IT assessment, documenting your network, devices, and software. We then install our monitoring tools, configure backups, and train your team on how to reach us for support. Onboarding typically takes 1-2 weeks.
Can we cancel if it's not working out?
No long-term contracts required
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We offer month-to-month plans with 30-day notice to cancel. We're confident in our service quality and don't believe in locking customers into long contracts. Some clients choose annual plans for a discount, but it's optional.
Do you support remote workers?
Hybrid and remote-ready
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Yes. Our monitoring and support extends to remote employees regardless of location. We can set up VPNs, remote access solutions, and ensure home office equipment meets security standards.
Do you provide 24/7 monitoring?
Always-on protection
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Yes, monitoring runs 24/7; escalation to on-call technicians depends on your plan.
Can you manage cloud backups?
Secure off-site data
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Absolutely. We support cloud backups to S3-compatible providers and managed snapshotting to ensure your data is safe off-premises.
What platforms do you support?
Comprehensive device support
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Windows desktops/servers, macOS, common NAS devices (Synology), and network devices (routers, switches).