On-Site Visits
We come to your shop, restaurant, or office across Phoenix Metro. No need to disconnect and haul equipment anywhere.
Tech Support That Speaks Your Language
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
Plain English Support
We explain everything in simple terms—no confusing tech speak. You'll understand exactly what's wrong and how we'll fix it.
POS & Payment Systems
Keep your cash register and payment systems running smoothly. We handle Square, Clover, and traditional POS hardware.
WiFi & Internet Fixes
Fast, reliable WiFi for your customers and staff. We troubleshoot slow speeds, dead zones, and connectivity issues.
Computer & Printer Repair
Fix slow computers, printer jams, and software problems that slow down your business. Same-day service available.
Affordable Pricing
No surprise bills or hidden fees. Flat-rate pricing and monthly plans designed for small business budgets.
Managed IT for Small Business
Tired of constant outages, backups that never run, or unclear IT bills? Our Managed IT offering gives small businesses a predictable, secure, and proactive way to keep systems healthy — monitoring, backups, security updates, and a helpdesk you can actually reach.
24/7 Monitoring
Proactive alerts and device health checks to prevent downtime.
Security & Patching
Keep systems updated and protected against ransomware and malware.
Backups
Verified backups and recovery planning so you’re covered when it counts.
5x
Faster tech issue resolution
"We been using R5i for various services and their tech support is first class, professional, and they solve the issue quickly."
Torque & Tune: Performance Auto Repair
Phoenix, AZ
2x
Customer productivity boost
"They fixed my computer in no time. Their tech was friendly, professional, and explained everything clearly."
Jane D.
Phoenix, AZ
"Amazing service! They resolved my Wi-Fi issues within an hour, and I haven’t had a problem since."
David S.
Scottsdale, AZ
Verified Review
R5I Support Client
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
Do you come to my business location?
On-site support across Phoenix Metro
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Yes! We provide on-site service across Phoenix Metro including Phoenix, Scottsdale, Anthem, Sun City, Tempe, Mesa, Chandler, Gilbert, Peoria, Avondale, and Glendale. No need to disconnect equipment or leave your business.
How quickly can you respond to urgent issues?
Emergency support available
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We offer same-day emergency service for critical issues like POS system failures or complete internet outages. Call us at (602) 399-9913 and we'll prioritize your case.
What if I don't understand the tech stuff?
Plain English explanations
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That's exactly why we're here! We explain everything in plain English and make sure you understand what's happening. No confusing jargon, just clear communication.
How much does it cost?
Transparent flat-rate pricing
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We offer transparent flat-rate pricing starting at $125 for on-site diagnostics. Monthly support plans start at $199/month. No hidden fees—you'll know the cost upfront before we start any work.
Can you help with my POS or payment system?
Square, Clover, and more
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Absolutely! We work with Square, Clover, traditional cash registers, and most payment terminals. We can troubleshoot issues, set up new systems, and train your staff.
What areas do you serve?
Entire Phoenix Metro area
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We serve the entire Phoenix Metro area including Phoenix, Scottsdale, Anthem, Sun City, Tempe, Mesa, Chandler, Gilbert, Peoria, Avondale, Glendale, and surrounding communities.
What does your managed IT include?
Monitoring, backups, helpdesk, and security
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Our managed IT plans bundle 24/7 monitoring, automated backups, helpdesk support, and proactive patch management. Plans are tiered so small shops can get essential coverage while larger businesses can opt for 24/7 alerts and dedicated support.
How do backups and recovery work?
Automated, encrypted backups with tested recovery
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We configure nightly or daily backups depending on your needs. Backups are encrypted in transit and at rest. We also run scheduled restores to verify recovery and provide a documented recovery plan.
What are your response times for managed IT customers?
SLAs based on plan tier
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Critical incidents are triaged within 30 minutes for Premium customers and same-day for Standard customers. Response targets for other tiers are documented in your plan—see the pricing section for exact details.