Our Tech Support Services

At r5i.support, we offer a wide range of reliable tech support, setup, build, and training services tailored for homes and small businesses throughout the Phoenix-metro area and remotely. We believe in transparent pricing, utilizing competitive hourly rates for most services and convenient flat-rate options for common issues. On-site visits within the Phoenix area include a standard, non-refundable service call fee. Explore our services below:

Support & Troubleshooting

Remote Technical Support / Helpdesk

Fast, efficient troubleshooting for many software, configuration, and performance issues via secure remote connection. Our most cost-effective support option.

On-Site Support (Phoenix Area)

Hands-on assistance at your home or office for issues requiring a physical presence. Ideal for complex network or hardware diagnostic problems.

Virus & Malware Removal

Thorough scanning and removal of viruses, spyware, ransomware, and other malicious software to secure your system and data.

PC Performance Tune-Up / Optimization

Speed up your slow computer! We optimize system settings, clean up unnecessary files, and address performance bottlenecks to make your PC run smoother.

Wi-Fi & Network Troubleshooting

Resolving common home and small office network issues, including connection drops, slow speeds, and device connectivity problems.

Wi-Fi Optimization

Go beyond basic troubleshooting. We analyze your environment to improve Wi-Fi signal strength, coverage (reducing dead spots), and speed throughout your home or office.

Printer Setup & Troubleshooting

Assistance with setting up new printers (networked or local) and resolving common printing errors, driver issues, or connectivity problems.

Hardware Diagnostics

Identifying issues with failing or malfunctioning computer components (hard drives, memory, etc.). While we don't perform component repair, we diagnose the problem so you know what needs replacing.

Email Setup & Troubleshooting

Help configuring email accounts on computers and mobile devices, and troubleshooting common sending/receiving issues with popular email clients and services.

Setup, Builds & Configuration

New Computer Setup & Configuration

Getting your new PC or Mac out of the box and ready to use – including initial setup, essential updates, connection to your network, and basic software installation.

Software Installation Assistance

Help installing and configuring specific software applications, ensuring they are set up correctly for your needs.

Custom Desktop Builds

Your perfect PC, built to order. We offer consultation to help you select the ideal components for your needs.

Training & Security Enablement

Cybersecurity Best Practices Training (Resi/SMB)

Learn essential habits to stay safe online! Practical training sessions covering phishing awareness, strong password creation, safe Browse, and recognizing common threats, tailored for home users or small business teams. (Hourly rate)

Password Manager & 2FA Training/Setup

Take control of your online security. We provide guidance and hands-on help in selecting, setting up, and effectively using password managers and Two-Factor Authentication (2FA) across your accounts. (Hourly rate)

Data Backup & Recovery

Data Backup

Get foundational data protection in place. We offer advice on basic backup strategies suitable for homes and micro-businesses, and can assist with setting up cloud storage sync (OneDrive, Google Drive, Dropbox, etc) or consumer-focused backup software.

Data Recovery

Attempting to recover accidentally deleted files or data from formatted drives using specialized software tools. This service applies only to functional, non-damaged hard drives/SSDs and success is not guaranteed.

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